As many of you recall, I ordered an expensive Balsam Hill Christmas Tree on Black Friday. The tree they sent me was defective. The lights did not work. They sent me a replacement tree and those lights did not work either. My brother, who lives in a different part of Virginia ordered this same tree the same day I ordered it. His tree came defective as well. He sent his tree back and requested a refund. Now that I have caught you up, this article is about the progress and the conflicting information that is still being given by their customer service department.
On Saturday, December the 2nd, 2017; I returned both the original tree and the replacement tree for a full refund. I had both boxes scanned in at FedEx. I also emailed Balsam Tree LLC the shipping tracking numbers and evidence of FedEx excepting the boxes and that they are now in FedEx possession. I followed the instructions exactly the way Rean Salgarano at Balsam Hill told me. She stated that my entire purchase will be refunded within five business days, after FedEx received and scanned in the boxes. Today, I received the following email.
Thank you for reaching out to us.
We appreciate your time providing us update about the return shipment.
We have confirmed that the return has been initiated, though there is no update as to when the shipment will arrive in our warehouse. Please be advised that the refund will be processed within 48 hours from the time we receive the product back. The refund may take up to 30 days to reflect in your financial statement, depending on your bank’s posting policy.
If there is anything further we can assist you with, please do not hesitate to contact us by going online and using our chat feature, emailing us, or calling our Customer Care Center during regular business hours.
Balsam Hill Customer Service
Now, this is entirely different from what Rean Salgarano told me over the telephone when I called back about the second tree. These are my questions. Why is there a discrepancy between Customer Service reps? Why are they holding money for up to 30 days?
More to follow as I track down my refund money from Balsam Hill.
Copyright © December 3, 2017, The Lantern & Shield Times LLC